POLICIES
We are delighted that you have chosen CASA PALENCIA for your stay and we look forward to welcoming you!
Please note our policies as follows:
Check-in time: We are flexible! Please let us know what time you expect to arrive and your flight number (if applicable). Upon arrival, we will provide you with our phone number for communication during your stay.
Check out time: Noon (12pm) but please let us know if you need a later check out time. Please ensure that you take all your personal belongings with you upon check out.
We have secure and covered parking (gated carport) for up to 2 cars. Please contact us directly to pre-arrange parking and ensure availability.
Please, do not smoke indoors. This includes cigarettes, e-cigarettes/vape and cigars. A $350 USD cleaning fee will be charged if our "no indoor smoking" policy is violated. Smoking is permitted on the patio and please be mindful of non-smoking guests.
Please note that cannabis/marijuana is illegal in Mexico. Illegal substances (ie. illegal drugs) are prohibited on the premises.
For the safety and security of all our guests, visitors are not permitted. Please respect "quiet hours" between 10pm and 8am for the comfort of all our guests.
Our pool is shallow and for lounging only. Diving or jumping is prohibited.
Please turn off your suite A/C when you leave for the day. Since each suite has its own A/C (controlled by you), the rooms cool very quickly.
Please inform us immediately if damage occurs to your suite or the hotel in general so that we may work with you to find a solution. Guests will be expected to cover reasonable repair costs for any damage beyond normal wear and tear or missing items (ex. hairdryer, robes/slippers or towels).
We will provide you with two sets of keys. Lost keys will incur a $25 USD replacement charge per set.
Pets may be permitted. Please ask before booking if we can accommodate your pet. Note that trained service animals are not considered pets.
During your stay, please do not hesitate to connect with us if you have questions, concerns or if you need a recommendation for what to do, see or eat in Mazatlán!